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  • Worst dealership ever. Either a complete scam or "bad luck," so the manager told me.... To start, go in for a warranty software update and get charged $175. After doing some research, I find that it was covered under factory warranty and complained. I was told I would get refunded and that the advisor didn't know even though I asked him to call me if it wasn't under warranty. I get the car back and the cruise control doesn't work. Call back and they say it was a mistake and that when updating the computer you need to activate systems and they didn't. Bring it back to get that fixed and the oil leak. When I pick the car up, it's making a funny noise from the power steering. Thinking it was just an air pocket in the power steering, it would just go away. The weekend goes by and the noise gets worse. Call the dealer again and was advised to return and get it checked. Upon inspection they found that the power steering rack and power steering line were leaking, which were not noted in the last two multi-point inspections. Said it was not related to the repairs they made even though the noise didn't start until I picked the car up that day. No leaks during the whole weekend and upon picking the vehicle up, leaks constantly. I was assured that it was a normal issue, that Volkswagen expects you to consider purchasing a new vehicle at 80k and that I just had bad luck...... How's that for a service department? DO NOT RECOMMEND!!!
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