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  • This is the worst Panera I have ever been to. I frequently visit Panera, sometimes 3 times a week. I work near the Independence Panera and can't ever recall an issue there. I live near this Panera, so I end up there often. I have had nonstop issues with this Panera. They vary from packing or giving me the wrong thing, quality of the food is poor (brown lettuce, brown avocado, mushy vegetables/fruit, watered down soup, pieces of bread that are as hard as a rock, or that are at best 2 inches long), and now a sandwich with a long hair directly in the middle of it. It looks like someone recently had the same problem, so this appears to be a pattern. I've brought this to their attention before and it was dismissed with only an apology and when brought to the attention of their owners, ignored. I've worked in food service and the hospitality industry for many years, what goes on at this Panera is unacceptable. It's absurd to think that you are paying for quality with Panera, when I think I have had better quality and experience at much cheaper fast food drive thru's.
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