I was amazed at how I barely had to wait! They were so on time. The man who started my IV got in on the try. He and the woman who got me all set up in the MRI machine made sure that I was as comfortable as possible and told me what to expect. The facility was clean. I will continue to use Simon Med compared to other companies that I was not impressed with. As a side note, they also price matched the costs so that it was affordable as possible for me.