Returned a new PC after a few days when I found that the CD drive was defective during setup. They made me go back myself and get another unit and bring it to customer service which took twenty five minutes because it had to be pulled from a top shelf and all (2) of the sales staff were busy. Then they charged me $80 for a data transfer of what I had already setup. Later when I found out they just switched hard drives they gave me a $30 dollar refund. Two weeks later someone calls and wants to know what to do with the extra keyboard and mouse. Grrrrr. Trip after trip and $50 extra for a new PC. Get it together BB. The only reason I didn't buy online was for customer service.