My wife and I tried Planet Sub for the first time tonight. I ordered The Experience and she ordered the Chipotle Wrap. We paid for our order and about 5 minutes later the manager came out and informed us that they were out of tortillas. He offered to make it as a romaine wrap or to upgrade to a full sub, so we took the upgrade. About 10-15 minutes longer and he brought our subs out, apologized for the wait, and gave me a card for a free chipotle wrap on our next visit. The food was amazing and I was appreciative of the manager going the extra mile to make sure we were happy customers who would come back again and again.