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| - I really wonder if the restaurant owner has padded these reviews. I have now experienced both Casa D'Angelo and D'Angelo's its sister restaurant in Twinsburg. My review of D'Angelo's was none to good. I finally got a chance to eat here yesterday. This place is owned by the brother of the one in Twinsburg as is supposed to have its own flare and look. I will admit the two places look very different. The one in Twinsburg is more upscale while this one is more of a family establishment.
Unfortunately, this one did not fair any better then the one in Twinsburg, in many cases fairing much much worse.
Lets start with the entrance and seating. I went to this place with a friend who happened to be disabled and needs a walker to move.
When we walked in the host/possible manager who was standing at the host stand. Said how many three? Assuming that we were with the other people who were walking in and out of the establishment. Never assume. Just ask how many so you never assume.
Two the host was writing something on an order booklet. It looked like maybe a take out order. Even though there were empty tables the hosts response that will be a few minutes as she finished writing out the take out order by hand.
Side note: This place does not have a POS system ?!?!?!?!?!?!?. Is this place from the dark ages? The orders are written down by hand and passed through to the kitchen. The register looks to be from the 80's with a separate credit machine next to it.
SO back to the review when the host was done with her take out order she said I have a table right there. My friend asked for a both as it is easier for him to get in and out of. She said well I will have one all the way in the back that they are cleaning off.
We waited a minute or two. And the table was cleaned and back we went....
and then we sat....
and sat......
and sat....
no waiter no drink order... reminiscent of its sister restaurant in Twinsburg.
Finally a young somewhat stressed server came to take our order. She took our drink order which was a coke and hot tea.
She came back with water??????
" O, I'm sorry you wanted coke didn't you? I don't know why i brought you water. I'll get your coke and your tea is on the way.
So she finally got our drink orders and then took our main course order.
My friend ordered a shrimp pasta and a bowl of wedding soup
I ordered a salad and ravioli..
My salad's lettuce looked like it had one foot in the grave. Pieces of it were brown and it tasted as such. It was gag worthy.
My friend's soup was over populated by giant carrots which sucked up the soup and the taste.
Our main dishes came.
I could not eat my ravioli. It tasted like, 1 it i had been sitting in a warming or pot and thusly become tough as nails, 2, like they borrowed their sauce from chef-boy-ardee..., Now this is just my opinion if it is truly cooked fresh fine.
It came very fast for it to be cooked fresh or even from frozen ravioli's.
My friends pasta dish was okay. It was amazingly heavy to the point of not being edible. He said he was forcing it down.
All throughout this the server was barely available. In her section she had a table of five, another table of five, and three tables of two.
the tables of five alone are a big order and as a result she was obviously overloaded. Add to that, that she had to had total the check and was almost forcing us to take our meals home. which we did not want to, it made it not so enjoyable.
Also this place has a coffee bar. Which is a full service section of the restaurant. However, they don't seat there. My friend in a walker had to have half the patrons in the restaurant move their chairs just to get his walker past them. Only to find a giant handicapped restroom and big open space and seating in the coffee bar. ????
I do not get how this place has perfect reviews.
As I stated many many times I want to get into the restaurant business.
It is imperative that a few things happen to make a restaurant run smoothly.
1. you must have a POS system. It allows the server to not have to leave the floor to enter orders and also keeps track of what table ordered what and how many tables each server has. It will also total the checks for the server and greatly help the owners with the books.
2. You cannot overload your servers. Fine your servers are attractive but if they have too many tables even a super model is gonna be a bad server.
3. Your hosts are the representation of your restaurant. They are the first thing someone sees when they walk in that door. If in the first first sentences that person gives the wrong impression to the customers you can bet their experience from that point on is only going down hill.
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