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| - I also bought a deal for the Open Water Dive course at Phoenix Scuba, and needless to say, I have been very satisfied with their level of customer service.
The Open Water classroom course is quick - they go over key points from the book (which you are supposed to read beforehand...so if you do not do your homework, you might suffer for it), however, even if you are a little lazy in your studying, they make sure that you know all of the important information.
The pool for the certification is a little small, but really, I feel like pools are meant to get you comfortable with your equipment, with breathing underwater, and to practice. So it could be a huge pool or a tiny pool, but as long as you are underwater, who cares? We had 2 instructors that went through everything with us in the pool. They were patient and talked you through any skills that you were having difficulty with, and by the end of the day I felt MUCH more comfortable about SCUBA.
The Lake Dive was a bit challenging for me, I had trouble with some of the skills, but the instructor was very patient, made sure I was comfortable, and helped me finish my certification. I did think that going through a bit of a 'worst case scenario' at the lake was probably the best - now if it ever happens I know what to do and how to deal with it.
I really don't think that at the end of the certification you are expected to be a master at SCUBA, I think you are given enough tools to go dive safely. Really, it just takes practice getting comfortable in the water. That being said, we have been back for some Advanced Dives with Phoenix Scuba and despite poor Lake Pleasant conditions, have not been unsatisfied with their help and knowledge.
Phoenix Scuba really treats their divers like family. They know your name and your face, they actually remember you. They do take care of all their divers and their level of customer service truly is unmatched.
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