Update: I have revised my review because I was contacted by their general manager, William Morris, after he saw my review. He has already taken action by removing the open late sign and identifying and talking to his staff to prevent this from happening in the future. He invited me back in to make things right and I plan to give him the opportunity since he has taken such initiative and made such an effort into making things better. Management's efforts and engagement have definitely improved my opinion and earned them a less critical review.
Wish I could give them a zero. I came in one evening (5/21) after my niece's choral performance, so it was late (9pm), but it clearly says in neon on the outside "open late" and it also says online that their hours are until 10:00pm. We walked in and there was not a soul in sight out front. There was someone in the back/kitchen putting saran wrap on food. We waited 5 to 7 minutes as a gentleman (manager?) was briskly walking around in the back right of the restaurant behind a glass wall thinking he would eventually get out front to us. He saw us but still did not come up front. A few minutes later, he walked up to us, brazenly looked at his watch and then at us. He half tossed a small menu to us and said, "this is what we have now." He then walked off. We left and went to the Applebee's in front of Carolina Place and had stellar service, warm food and a hospitable manager. This could be the last restaurant in Pineville and I would never go back.