Many of the loyal patrons have been coming here forever. Initial messages requesting an appointment were not returned. A welcome reception and warm ambiance but the salon is lacking a vibe. Boutique-type items for sale are a bit dated. Poor selection of brands & colors for nails. Mani/pedi utensils used on me came out drawer/bin--did not see a sanitized bag. Mani/pedi was average at best. Wavy gels, not enough coats of color, white tips showing, not enough gloss top cover, rough and uneven edges around nails as well as bottoms of feet.