Went here after eating at a near by ramen place and it was pretty quiet when we came in around 3-4pm. We were greeted by a nice waitress when we came in and there was no issues with the service for us. I can only assume when their busy that it gets really overwhelming and annoying for some people who try to get their orders in line with the staff.
Anyway, the desserts were good and descent. I don't have a favorite as of yet so anything you get here is what it is.
Fyi parents that there are high chairs available if you have a baby/toddler. Try not to bring a big stroller in because theres not much space to park in there.
The only thing I can say is to always try to come here on a down time to avoid any issues. Otherwise, its a nice dessert place