In the south, Thai food is few and far between. This is THE place to get Thai in Charlotte. It's not a hole in the wall nor is it staffed by people who are actually from Thailand... Basil Thai is on the contemporary-chic side of the dining spectrum.
There is almost always a crowd in the entryway and the spacious dining area is well decorated and inviting. I have been for lunch several times, dinner and gotten take-out- and it's pretty solid. It's not the most authentic Thai but the presentation is pretty and it's always fresh. Service is also good- very enthusiastic and friendly staff.
Glad there's a thai place near my apartment- just a quick walk for green curry or spring rolls is good in my book.