Honest, polite, and does good work. What else matters? So there's no TV while you wait (which I consider a plus, actually). They do what you need and don't BS you about what you don't need. How refreshing to be told the work the dealer recommended isn't needed yet. I'll keep taking my cars back for routine oil changes and such with confidence that they will let me know if I really need something else done. Minor repairs have been done well, quickly, and I expensively. 'Nuff said, go to Homer's!