I have to admit the service was very horrible the last couple times that I flew Virgin America. My flight was not once on time leaving back to Los Angeles. Over 2 hours delay. After boarding the plane I notice that the plane was not even clean. Trash all over the floor area.
After arriving to the airport an hour early we informed the flight was on time. About 15 minutes before we scheduled to board we informed that the flight is being delayed due to bad weather. Either after Alaska Airlines takeover the employees don't care or they are cutting back staff.
For some reason I felt like the staff is less worried about the customers then their job. Over 35 minutes to check in a luggage as overhead bin was full. Then charge a baggage fee. Really?
I honestly have to say Virgin America you lost me a loyal customer.