Pretty disappointed in the customer service. I booked 1 room for 2 nights, had an emergency / last-minute need to cancel/change my reservation and they refused to refund anything (according to "Paula"). I can understandably pay for the first night we didn't stay, but requiring me to pay for the second when we never checked in, thus aren't in the room, and have been trying to cancel quite early on in the day is bad business.