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| - Rude, rude, rude staff! Went to the Uptown location 3 times. First time: rude. Second time: friendly. Third time: over the top rude. Love their chocolate eclairs but I'm not spending my hard earned cash here.
First time: never been to any Amelie's but had tried an eclair someone gave me. I was looking for a menu for the pastries and asked the cashier and in a unfriendly tone she said: "we don't have menus here!" So I say: "how do I know what pastries you have?" She says: "look at the case". Fair enough though she could have withheld the tude.
I go to the case and the lady is exasperated due to lunch rush and does not hold back when serving me. I extend some grace due to the lunch rush situation and how that can get on someone's nerves. I go back to the cashier (same lady with the attitude), and I pay. Interestingly enough, she's scoping my receipt to see if I'm going to tip her. Geez... I wonder if I did. Would you? Exactly.
Second Visit: staff is different and nice. Pay attention to what I'm about to say because this is what caused issues during my third and final visit ever.
I walk in, go to the cashier to order pastries and the cashier tells me that I don't need to go to him, just to simply WALK STRAIGHT TO THE PASTRY COUNTER IF I'M THERE TO BUY PASTRIES.
I follow instructions so what do you think I do in my third visit? You got it!
Third Visit: I walk straight to the pastry counter and ask for an eclair. The lady behind the counter makes some weird face and then proceeds to tell me in a condescending as in "you're so stupid" tone: "You just cut in front of all these people, like..." I looked at the line and then looked at her and told her I simply did what I'd been instructed to do in my previous visit and that I never meant to cut in line (20 people! -- who does that on purpose?). I was so embarrassed. So I turned around and walked out.
Honestly, I think their pastries are good but not great. Being that Charlotte does not have many options at this point, I would have been a customer but I think that Amelie's has gotten too big for her bitches, I mean, her britches and their service is subpar. I won't be a patron to a rude business. It's a matter of principle. Will never return.
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