Had a very small chip on my Lexus RX . Scheduled an appointment and was kept in the loop every step when tech was coming . A tech named Eric showed up looked at chip very closely and said the chip had been repaired . I told him i owned the car since new and i never had it repaired, he asked me if i service the car at the Lexus dealer , i told him yes . He said they probably repaired it when it was in for service as a courtesy and forgot to tell me . NO CHARGE from Safelite , thats an HONEST GUY