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  • I'm torn on this review, I want to trash them over some bad experiences I've had, but overall they are an okay store with a good selection of merchandise and the, occasional, great deal on clearance items. I remember a few years ago when I attempted to order the nursery furniture for my baby it was a comedy of errors that literally mirrored the 'Cheese Shop' skit by Monty Python, minus the British accents (and the cheese.) Me-"Do you have this dresser in stock?" Employee-"No sorry, Ma'am, we don't carry that style any longer." Me-"Okay, what about this changing table you have as the floor model, can I get one of those?" Employee-"No, our supplier never delivers those on a Wednesday, sorry Ma'am." Me-"Okay, do you have any cribs in stock?" Employee-"Again, I apologize profusely Ma'am, but it appears we are all out of those as well..." Me-"Tell me, do you in fact have ANY baby furniture at all?..." But all that aside, and keeping in mind this was a few years ago I'm actually not subtracting any stars for it. Just thought I'd mention it as it was as annoying as heck and still sticks in my mind. So, anytime anyone in our office welcomes a new baby, or grand baby, we take up a collection and I head over here to get them a gift card and a package of diapers as a gift from everyone at the office. In the 5 years I have worked here I've done this at least 10 times and probably spent upwards of $2,000 on Babies R Us gift cards. This is over and above what I have spent on goods and gear for my own two little ones. So to summarize, I have dropped a ton of money in here. Imagine my delight when I recently got an emailed statement for my Babies R Us Rewards card telling me that for the first time ever my shopping trips (presumably) in the last year calendar had earned me a bonus reward! "Yes!! Score! All that money I have spent in here and finally it pays *me* back in some tangible way!" What is my reward amount I wonder? Maybe a $20 gift card, a big fat rebate, some too-good-to-be-true percentage off coupon? I wonder... I opened the email to get the details. Ladies and Gents; I was the proud recipient of a $1 coupon that expired in one month. As my father always told me, "Now don't spend it all in one place!" Uh yeah, I deleted the stupid $1 coupon email. WTF? REALLY Babies R Us, really? So last week I needed to go and get another gift card for a co-worker, and this time when the cashier asked me if I had a Babies R Us Rewards Card I wanted to scan for points I just laughed bitterly. She was very nice, and I guess that wasn't a very polite response on my part, but I couldn't help it, it was a reflex response. C'mon BRU, if you are gonna offer rewards for people to shop in your store make them REAL rewards, not silly $1 off coupons. Okay, I guess my rant is mostly over. This is a decent store, it's clean, the staff is nice and you can *usually* get what you want when you want it (as long as it isn't nursery furniture) but I think their rewards system is a total joke.
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