I have given Rania's my business for over a year now. They used to be amazing.
After my last experience I will never return. We ordered food for delivery at 6:30 pm and we were told delivery will be between 7:30 - 7:40, which was fine. 7:55 came around and still no delivery. My husband called the restaurant and was told the delivery man was running behind but will be there soon. Finally at 8:15 and our food was finally delivered.... cold. This has never happened in all the times I have ordered, nor have they been this late.
I called and asked the girl answering phones to connect me with the manager. The "Manager" did not introduce himself... I began to voice my concern that if they are running late it would be nice to notify your paying customer of the delay.... I expressed my disappointment as this has never been an issue before....
The "manager" responded "if we are running late delivery time is 1.5 hours." I said I understand that but I was not told you were running behind. He said "Thank you" and disconnected the call....
The "manager's" response is why I will never give them my business again. If you are late, fine.... but when you cannot even apologize to a customer than I can no longer support the establishment....
Very disappointing.