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  • I took my old 2002 Rav 4 to Firestone for an oil change and I was told it needed 2 rear shocks, 2 front bushings, 2 arms, a transmission mount, and all 4 tires. Imagine my horror when they told me how much it would cost. I thought about getting rid of the car for good, despite its 3-yo transmission, because everytime I go to Firestone, they seem to find something that's wrong with it, costing me a lot of money. I mean it's an old car but I maintained it. I'm so glad I used Yelp and found H Tech Auto. I called them up and took the car there. Bernard was very helpful. Norman did the diagnostics, and he showed and explained to me what needed to be done. I was shocked that it only needed 2 rear shocks and a transmission mount as opposed to everything Firestone wanted to do to that would've costed me a lot, just for the labor alone. Norman also found that Firestone over tightened the cap when they did my oil change, causing the washer to crack and the oil to leak out. They quoted me with a significantly lower price (parts and labor), only for the necessary things to be done and nothing more. I was very happy! Bernard even offered to take me to and pick me up from work when I drop off my car, since they had to order the parts. I dropped off my car 2 days later and they finished the job before the day was over. I met Pete, who did the job himself. He was super nice and very reassuring. I trust his expertise. Alex was also very helpful and accommodating. The whole team deserves more than 5 stars, in my opinion. They have great customer service, honest-to-goodness dealings, lower pricing, and they're trustworthy. I recommend this place to everyone who needs their car serviced or repaired. I'll never go back to Firestone.
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