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| - Unbelievable. This place is a joke! The employees and manager are beyond ridiculous.
Here is the story. My mother and I had gone right now and had ordered some food and one of the many foods we ordered was Chicken Pad Thai. When our dish came out and we ate couple chopstick full & looked at this so called "chicken" that was thinly sliced, chewy and what seemed and look like fat attached was simply "pork".
Like any customers would, we called over our waiter, he took it back unsure as well than ANOTHER waiter aggressively came back with the dish and claimed it was chicken. We argued about this for several mins & because we didn't want to make a bigger scene we told him to take the dish back.
NOW, this next part gets better. As we continue to eat our rest of the food, the waiter and his other employees gather around near by we were sitting and have the nerves to talk about our situation and laugh about it. So, as a customer I was furious. Asked for the manager to let him be aware of his employees behavior. Of course -_- manager isn't any better with his behavior so possibly that's why his employees aren't any better either -_- so anyways, manager comes to our table, not making any eye contact with me and fights for his employees (which is understandable defending his employees). Finally got an apology and ended the conversation.
This gets even better, once the check arrives, we were charged for Chicken Pad Thai (in most case in other restaurants, the dish is taken off the check) so we only paid for what we only ate and with that kind of a crappy service, we didn't leave tip. As we were leaving, the manager came out to our car and told us we didn't pay enough. This is how the conversation went:
Manager: "you didn't pay enough!"
Me: "no, we paid for what we ate."
Manager: "shut up!"
So at this point, I was beyond furious and got out of our car and went up to him and he had the nerve to say he didn't tell me to shut up. So now I'm apparently gone crazy and hearing things -_- then he aggressively argues with me that I didn't pay enough, so I had to RE-EXPLAIN to him that we ONLY paid for what we actually ate and not what was taken back (since we didn't eat it!).
This is where he failed miserably as a manager...not only did he verbally fight back, tell me to shut up, but he had his biggest nerves to tell me my service was unwanted there and for me to "go to hell".
Uhm, are you serious right now?! How in the world can a restaurant manager say all that to a customer?????!!!!!! My mind was so blown away. Un-freaking-believe-able! For sure NEVER going back there and it is such a disappointment cause I been going there for many years now. I seriously think they are so full of it!
This doesn't even deserve a (1) star but I have to give something to leave a review...FML -_-
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