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| - I was heading to Vegas with my wife and 3 kids and needed a place off the Strip that was as kid friendly as possible. The Red Rock looked to fit this description. They have a movie theatre, bowling alley, big pool area, and a Kid's Club play place. The rate of $109 a night was reasonable although with the resort fee it ends up being $170 per night.
The room was OK. It was actually not clean as the bathtub had hair in it and the floor was kind of dirty. And as another review said, you can hear every door slam when a neighbor opens or closes their door. Every time.
The bowling alley was booked for a tournament all weekend and had no availability. The pool area was nice but the pool water was actually freezing. Even in 100 degree weather it was too cold to swim in. You'd think I was kidding but imagine 200 people sitting by the pool and only 4 people in it.
The biggest issue was when the couple next door decided to blast techno music at 3 a.m. and start doing the nasty. The walls are paper thin. I'm not blaming the hotel for their behavior - it happens. However, it took 45 minutes and 2 calls to security to fix this issue. Not good enough.
The buffet is low priced and not bad for the money. I'd stay away from their mexican restaurant as it was nothing special.
I did like the Kid's Club as my kids didn't want to leave there on the 3 times that they went. Room service was excellent, both the service and the food.
I was not impressed with the attitude of the front desk staff. In light of what happened with the couple next door, we switched rooms the next day. That only took 2 visits to the front desk, 8 hours, and 3 phone calls.
I wrote to the Red Rock and brought these issues to their attention. I figured they would want to know about certain things, such as the pool temperature, the front desk attitude, the slow security, and the untidy room. They did respond to my email - with a form letter. Thanks for the offer of 1 free night, from Sunday through Thursday. You can bet I will never be redeeming that offer.
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