I think they're trying to work on their online booking system, which will help people get an appointment.
The service is very friendly, my esthetician and I chatted candidly throughout the waxing procedure.
Aside from the child running around the spa (I went on a Saturday, and I guess babysitters are expensive?), and the few stray hairs that were missed, I'm happy with the service.
I can't really comment on the price, because I went on a deal coupon.