rev:text
| - i have purchased SEVERAL large ticket items from the potato barn in both the old, original location, as well as the newer one on Power road. I am not sure if they changed owners or have just gotten so large they don't care about customer service any longer.
The old owners/managers were so helpful and friendly. There was a husband and wife team that not only remembered us when we came in, but also our family and friends we had brought in for purchases. They would take the time to suggestive sell and help us or just take a moment to visit with us when we came in to let us know what was new that would work with our prior purchases. The last few times I have gone in, not a single person looks familiar.
Today, I went in to look for some unique items for holiday gifts. I walked in and shopped for 25 minutes without even being greeted. I gathered a few items and tried to make it to the front to pay, accidentally knocking over a picture and tripping over a candlestick someone set on the floor. An employee was less than 15 feet away, straightening out pillows on a shelf and looked right at me to see what the noise was and did not even approach or ask if I was ok. Another customer actually came over to help me up. I then set 3 pillows that I was going to purchase on a table and waited for an employee to come over to ring me out for those and a large picture I could not move. After another 10 minutes, NOBODY came over to help, so I decided today was not the day to shop there. As I was leaving the store, I saw the older gentleman, with long gray hair, with 4 other employees standing by the door talking and looking at merchandise. I let them know I had been in their store for 25 minutes, was never approached, had fallen and since nobody was around to accept payment for my items, I have decided not to purchase anything. The older gentleman said "sorry" and that was it. Not a single one offered to take care of me or take my payment. They just missed out on my $600.00, as well as any future sales.
|