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| - Consumer ALERT:
Really should be NO star rating for an organization that's been around for over 6 years apparently? First,to address fellow reviewer Andrew N., there is an activation fee of $49.95 when you sign up for the internet,none for IPTV. In about 5 months after Andrew N. signed up with Acanac,they now charge the most of any provider to "activate" your internet? Add $9.95 to ship EACH item [modem,STB] you buy separately to get your services up and running ,not very environmentally friendly. BIG fail, they have NO real time escalation,or technical support.When you ask for a team leader ,they suggest you send an e-mail.So,someone's colleague in a parallel role potentially reads it,and nothing escalates?
Cost is an issue,if you have multiple tv's in your house,you need ONE $75 STB per TV.IN addition to the clause: "Please note that a monthly fee for each aditional box has not yet been established. Prices due to additional bandwidth usage are still to be determined during the beta test phase." Since Zazeen uses a STB based solution, you're looking at an additional "unknown" fee for each STB post the beta stage.Add the $75 modem needed by the authorized ISP's they will allow you to use with their service.
That 30 day refund if you're not "happy" does nothing to offset the upfront costs assumed to have their IPTV especially.Even the pre tax $134 for just the internet hardware,setup fee is an issue if like others you aren't receiving what you paid for.
RE: Marilyn F.comment, RISK of pre paying for the annual service,if the company goes out of business,you're ...Should be able to sign up for a year,pay that rate;not sure if,wonder if it's against any provincial consumer act where Acanac does business to make you pre pay.Per Marilyn's Rogers comment. If Acanac's reselling Rogers,if someone's already using Rogers;why are consumers being forced to BUY a different modem?
Link to DSL Reports where Acanac is discussed: http://www.dslreports.com/comments/2744
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