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  • I went into this location yesterday to ask about some of their products and to see if any would work for what I needed. Upon entering I was greeted and offered a small cup of tea. I kindly told the employee "No thank you" since I'm not a big fan of tea to which she responds by rolling her eyes. I then try to ask questions about the different shampoos they off only to be ignored. At first I thought that maybe she just didn't hear me it wasn't until I was standing right in front of her that I realized that she was ignoring me. There were two employees working when I went in. One was sitting at the table helping a customer, the other was the one I was trying to get to help me since I saw the other was busy and I didn't want to take away from another customers experience. After about 10minutes of being ignored I made a comment to my husband that she was being extremely rude to which she gave one of those half hearted sarcastic laughs under her breath. I can't believe the way that I was treated in the store. I could understand if it was super busy but it wasn't. It was about 5pm and only one other customer in the store. I didn't expect to be treated like that just because I didn't want the tea. As a first time customer who knew little about the product other than I have friends who highly recommended trying them for my hair care needs, I will NEVER be going back to this location and probably won't visit another Aveda if this is how they are going to treat their customers!! You think the employees would be a little more polite. All I wanted to do was make an educated decision on what would be best for me before I spent a small fortune on just shampoo and conditioner!
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