I'd say... average.
I kind of feel like they're confused about whether they're a sit down or fast(ish) food place.
You walk in and are right at the register/ordering counter. You place your order, pay, and sit to wait for your food. We didn't wait terribly long - about average for pizza - and were brought our meal to the table. The server didn't seem very pleasant when at our table - she was a little cold/curt when speaking to us. She did come around and refill the drinks a couple times and then was at another table with a friendlier tone and taking orders? It was a bit weird.
I got a pretty simple pepperoni and sausage pizza, can't remember what Hubs got. I couldn't finish mine and got a box to go - but honestly didn't end up eating it later. It just wasn't anything special.