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http://www.openvoc.eu/poi#funnyReviews
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  • Went in yesterday morning with a friend and my grandson. Order drinks, a couple donuts, and two breakfast sandwiches with hashbrowns. There was nobody in line when we arrived and she took our order rather quickly. After the order was taken we waited almost 15 minutes and then I went back up to check on the order. I was told there shortstaffed and they're all stressed and I just need to be patient. It was another 10 minutes before the order was brought up. After waiting 25 minutes the sandwiches were barely worn and the hash brown we received was cold. We ordered two meals and only one hash brown arrived. When I asked about the second hash brown we ended up waiting another 10 minutes before it arrived. This order was also barely warm. I asked to speak to the manager who is rather curt with me and told me I only ordered one hash brown and she's lucky I'm giving me a second one for free. I explained where I ordered a number five and number seven and when I ordered the meal it comes with A hash brown. Anything I tried to say she cut me off basically made me out to be the bad guy. Everyone in the store was looking and as I walked back made comments to me that they can't believe she would talk to a customer that way. The food was below-average, the service that started out good ended up horrible and I would tell anybody to avoid that location like you would avoid the plague. So I did the online survey and asked to be contacted. The corp office said they forwarded my info to the owner of the franchise and that was a week ago. Still no response from local dunkin. That tells me how much this company/franchise owner cares about his customers.
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