--
Update
--
Ty arrived at our house within an hour and a half of my call to the company (see original). He quickly sorted out the issue, which was a reasonable oversight. They refunded me the labor. Mistakes happen. Ty and Appliance Works showed that they are willing to do whatever they can to correct them. This is an upstanding and honest company. Their prices are more than reasonable. Not only do they know what they're doing but they have integrity, something far too rare nowadays. Use them. I will again.
--
Original Review
--
I was very satisfied with the service and the price. The company was very reasonable and responsive. The repairman was friendly and put up with the overstimulation of my five kids. All would have been wonderful if our refrigerator had actually been fixed. In fact, I had already begun composing a rave review for Appliance Works. I believe the main thing they did to solve our problem was replacing the freezer seal. Unfortunately, the problem is worse than when we first called them out.
I called them today and the soonest they can get out is in a couple of days. Normally this would be reasonable except it seems they have worsened the problem and now we're looking at losing hundreds of dollars in food after spending hundreds of dollars with this company. Not to mention what our electric bill will look like from a continually running and struggling unit.
I believe I am a patient and reasonable person (I'm a high school teacher, after all). I really wanted to be satisfied but my wallet and patience persuade me otherwise.