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  • Don't even bother. I am an avid Yelper and I should have checked the reviews on the various companies at the airport. I booked a car online for 5 days. i am a local and needed it until I could fly out to meet my family (they drove out of state with my vehicle for a trip). I got an awesome rate online and we had to drop off my girlfriend's rental at the airport so it was convenient. It was later in the evening and they only had one person working. It took forever to get to the counter because that guy was trying to upsell the people in front of me on everything. Finally another person came to the counter to help with the growing line. So apparently you need proof of insurance and a utility bill if you are a local renter. Are you kidding me? I have never had a rental car agency require that. It wouldn't have even been a big deal if it had been mentioned with the confirmation that I received in my email. The rep made some excuse that it was because I booked with Orbitz and that the policy was in the terms and conditions. When was the last time anyone read everything in the terms and conditions? None of the other agencies have this rule so if it separates you from the others you should damn well make sure it is communicated to the customer beforehand. So there i was with no way to get home to even get it and they rep didn't even try to see if an exception could be made. Needless to say I went over to the agency where we had turned in my girlfriend's rental and received much better service without a reservation and they were fantastic. Yes, I paid a little more than I had anticipated but it works for me if the agency has my best interest in mind. So don't even bother dealing with Payless. I was lucky enough to not get to the part where they try to sell you everything under the sun. Your money is better spent elsewhere.
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