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| - I have a medical condition which basically means I cannot eat meat. This is the only Panda Express location I have found in Las Vegas that even offers Eggplant Tofu, and so I stop in often as it's one of the few places I can go. I wish more locations had it (I've never found a location in Orange County or San Diego County that has it either) but that's why I'm not upset. I've never had an issue here until now.
I visited this location on the 17th and it was only just a few minutes after 8:30. I looked it up before I went and saw they closed at 10pm so I knew I had time to dine in. They had another dish in the place of where they usually have the Eggplant Tofu but that was no problem, sometimes they have to make it up for me and that's okay, I never mind waiting. So I let the lady know that I would like that dish and she refused, telling me they won't make it, I could only get what's on the steam table. When I explained that don't mind waiting, she told me they no longer have it, they did away with it. I asked when, she told me few weeks ago (Which could be, I was out of town for spring break). I pointed at that it was still on the magnet on the steam table and on the menu board. "They haven't removed them yet". While that's possible, that upset me because there are no other dishes that don't have meat. I would have left if the other members of my party hadn't already ordered.
So I ordered half brown rice and half steam veggies, and went to attempt to make this work. I wanted also get one of the two items as steam veggies as well (since there aren't any other choices for me) but again, she refused to make me any more. I attempted to explain my reasons for asking for just items with veggies but she told me kitchen was closing and they wouldn't make any more food. This was an hour and a half before closing. I get it if I came in at closing but come on. And did she seriously think that what was on the table would last until closing? Of course while dining in, they were still serving food out of the kitchen. At this point, I asked who was the person in charge because of her careless attitude, I didn't want to even have to take it that far but she told me no one was in charge that was on, there was no one I can speak to. Basically, I had to pick two more dishes that I didn't even want and just eat the few veggies that were in it (The rest of my party enjoyed the meat I gave up since it was most of my dishes anyway, and they offered what little veggies they had in theirs but it shouldn't have had to been that way).
This is by far the worst experience I've ever had at a Panda Express and if it is true they did away with the only dish I could actually eat here, I guess there is no point in me coming back anyway. While I understand others do not have the limitations I do, and therefore wouldn't have the issues I did, the service here was still horrible. I'd find another location where they are actually friendly. I normally go during the day shift I guess, and have never had an issue with the staff being so rude. So if you go to this location, I guess earlier in the day is the best time to go. These are just my opinions and mine alone. Take it as you will.
Update; They did reach out to me and offered to pay for my meal, which I believe to be fair. I have also since gone back to this location and found they do in fact still offer the Egg Plant Tofu, which is awesome. I still haven't found another store that offers it and contacting them, they couldn't advise any stores that do offer too but I have one store that still offers it so I cannot complain. Upon returning, I didn't see the employee that was treating us poorly but I hope she just got whatever was going on in her life worked out. I do still enjoy Panda Express and just wish more stores offered at least the one meatless dish.
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