I am extremely disappointed and will not be back to this location. There were 2 people making sandwiches, very slowly. 5 people waiting in line.Sandwich makers could not hear what customers wanted and customers had to repeat several times. Heard the counter person ask customer what the sign says of his ingredients in his sandwich since she was new and did not know! Went to bathroom and came back, line had not moved. decided to pick up may bagel order that had been called in and leave. No name on bagel order, long story short bagels were not correct and they did not have what I ordered. Asked for my money back and shift manager went to get manager. He was on phone so had to continue to wait. When he came out, he asked me for explanation and all I could say is please give me my money back and let me out of here. This whole experience took 15 minutes and I left with nothing. Very poor management and training. You will not get good help if you do not pay people what they are worth, or maybe you do...you get what you pay for.