Suzie is fantastic but they need a little help staying on track and on time here! My appointment started 25 minutes late after I was told she would be with me in 3-5 minutes! I expect the front desk to do a better job of managing my expectations and if things go awry, then offer me a discount on my service or something! Don't act like it just "happens." People have schedules and places to be and this is why we MAKE APPOINTMENTS!
I am sorely disappointed, but will give them one more try. I think they may need a new captain running the ship.