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| - DO NOT VALET!! LOWEST QUALITY OF CUSTOMER SERVICE. They are very dishonest. They will damage your car and not say anything, hoping you wouldn't notice... and if you don't notice the damage while on property, you're out of luck. Unluckily for me. They basically say screw you. I valet there, tipped the guy $10 then got home and noticed my car had deep scratches on my bumper so I called as soon as I noticed the damaged but the valet supervisor doesn't even come in until 5pm, (which I find ridiculous! How are you going to have your employees unsupervised? There should've been a supervisor at all times, at least one because guess what? I called back and no one picked up. Didn't get a hold of him til the following day and now they are blaming me that I "should've notified them ASAP". Like wow, RIDICULOUS! So I got my insurance involved and I also spoke to the hotel insurance adjuster, Pam Rivela (horrible attitude, very rude, not helpful AT ALL) and she told me that they cannot do anything about the damaged because the car left the property and I have no proof that it happened at their valet, (which I understand, BUT... WHAT IF I CAN PROVE IT BY REVIEWING SURVEILLANCE CAMERA?) then I told her to check surveillance camera, but she refused (which again, sucks for me because that's my only way of proving it happened there). I also asked her that if I file a police report, would they be able to release the video to the police, she also said no. Overall, this has been a very upsetting event for me. Specially the way these people have treated me while trying to handle this situation. If this happened to you before I would very much like to get in touch because I can't believe they are getting away with this. I honestly hope they get their karma tenfold
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