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  • My husband and I were celebrating our 23rd wedding anniversary weekend, and I suggested Blackthorne, as I have eaten there with friends, but he as never been to the restaurant. We arrived a little after 6:30pm, and there was no one at the hostess stand to greet us. We waited a few minutes, and then I popped my head around to the bar area, and caught the bartender's attention. She looked at me and continued talking to two people at the bar. She didn't bother to acknowledge our presence or to go and get someone to seat us. The bar area, as well as the restaurant was fairly empty, with just a few tables of customers. My husband and I continued to wait at the hostess stand, and then we were approached by a customer who wanted to know where the nearest gas station was located, so that he could go get some cigarettes. Yes, we were standing there that long. I finally walked over to the bar and asked the bartender if we could be seated. She told me to "wait a minute", to which one of the customers told me to relax and wait. The customer then proceeded to spill a beer all over himself and the bar. At that point the bartender reluctantly took us to a table. I asked her to send a manager over to speak to us. The manager came out and cleaned a table, glanced our direction, and walked away. When our server finally came to our table, I asked to speak to the manager. He came to our table a few minutes later. I asked if the bartender had let him know that we needed to speak with him, His response, "she said that you all had been waiting a while, but didn't tell me that you wanted to talk to me." SERIOUSLY. What manager would not immediately go apologize to customers who had to wait in an empty restaurant to be seated at a table??? He gave a mild apology. This is the worst service that I have ever received in a restaurant, and never mind that we spent $100 for dinner.
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