This place is within a 1/4 mile of where I live. I don't cook all that often and I still plan to avoid this place unless things get really desperate at home.
It is no longer really about the new-factor anymore in my opinion. The service is quite fine, but it's just the quality that turns me off from ever recommending this place.
I ordered a half chicken salad sandwich. I should mention that I am really pleased that Togos posts nutrition facts and uses light mayo in their chicken and tuna salads. Regardless, the salad itself tasted just bad. The scoop was tiny, and overwhelmed by the doughy bread it was served on. There was more lettuce and tomatoes than chicken salad on my sandwich so it just completely tasted like a waste of any chicken salad at all. What I did get from the chicken was just the flavor of salty mayo.
I try not to be high maintenance with my sandwiches and I'm just disappointed. Jimmy johns is a much better option if you're in a pinch for a healthy and quick sandwich.