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  • This review is only about the Chanel located inside HR. Absolutely atrocious customer service. The sales associate I spoke to was in her late 20's (older than myself) but had a ridiculous attitude - almost completely looking down on me for walking into the store. I was looking at a pink chevron boy bag from s/s pre-collection. I simply asked her if it was calfskin or lambskin which she immediately snared back that it was lamb. Once I touched the bag I immediately knew she was wrong as the bag was very tough/textured. At the time I was carrying a black lambskin boy and I could easily tell the difference. When I asked if she was sure, she rolled her eyes. I tried the bag on but wasn't quite sold on the chevron so I asked what colours, if any, were available in quilted. She said a large size in white and I immediately said no (way too big in size and I stay away from white due to colour transfer) - so of course she ignored what I said and brought it out because it's a bag that she likes herself. I should have known to walk away by now but since I went in for a key holder I proceeded to ask her about that or if any other SLG's were available. She looked at me as if I had committed some blasphemous crime stating that "we don't buy slg's here maybe try Yorkdale because they have more basic pieces like that." Excuse me? Not only was this SA lacking in basic knowledge of the products, she didn't listen/care about what I was interested in and even went as far as being condescending about my requests. TL;DR - SA was a useless sack of flesh that acts entitled yet probably can't afford much of the merchandise herself. Bye Felicia.
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