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| - Are negative stars an option? This is hands down the worst place I've ever eaten at. I've never actually wanted to get up from my table and leave so bad in my life.
Place is extremely dirty to begin with...However, we were hungry so we stayed and waited and waited. They were very understaffed which could've been because it's New Year's Day or because it's on a mountain, but still not a good excuse. At least 10 tables were open for about 20 mins before anyone was sat and the hostess was telling everyone it would be at least a half hour wait (much longer than that).
Once we were sat the server didn't come over for at least 10-15 mins. We asked for 2 drinks and waters. Waters took 30 mins!! We had to ask 3 different people for waters before someone finally brought them. We also asked what their soup of the day was and what meats and cheese are in the appetizer special. After waiting for 30 mins I was ready to leave so my husband walked to the kitchen to ask for our check and the server said "Oh, I have the meat and cheese platter for you." We decided to stay because I thought this was an apology for horrible service. It wasn't, she thought I ordered it.
We ordered our food and continued to wait. There were children running around the restaurant screaming. I took a video. Everyone in the restaurant looked perturbed to say the least.
Now the food. I ordered lobster Mac and cheese (awful and clearly had been sitting for awhile), asparagus (5 pieces flavored well), and truffle sprouts (very pretty and tasted between ok and good, but not great). My husband had the chicken pot pie (tasted like it came from a Campbell's can soup) and by this point my husband was over it. We asked for the manager (took 10 mins for him to come over). We told him how awful our experience was and specifically how unacceptable it was to have children ruining everyone's dining experience. His answer was that he was sorry the for the poor dining and that he can't tell people that their kids needed to be seated. Then, he asked if we needed anything else, um no just the check! He did comp 50% of our meal, thank you, but we definitely won't be back again.
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