| rev:text
| - I have left this review for a while. This location touts a big Gluten-free banner in the window - but there is no education or awareness about being gluten-intolerant or celiac. Initially, some the staff were good with being gluten-free aware with the bagels (new glove, knife, wiping down the toaster if you asked) - mainly you had to ask a few times. The gluten-free bagels are from frozen. They are outsourced and are actually not bad (for gluten-free).
My frustration is staff not being diligent in cross-contamination and being rude about it. One older lady wouldn't change gloves, she gets mad if you ask to clear the restaurant grade toaster filled with crumbs (before you get mad, not talking about a whole process, just one quick swipe, so your bagel doesn't land in a sea of crumbs). Another younger woman just refused to deal, so I walked out - she was busy finishing a catering job before the end of the day, and was more interested in that, than someone who was politely asking to wear a glove to decrease cross-contamination.
I talk about cross-contamination as I got quite sick from a breakfast bagel made in the back. Even though someone told me they have a separate toaster in the back (later told another time, they don't).
I think if you're going to advertise Gluten-free food (quite loudly), please train and educate your staff to learn how to work with it. I think it would take 3 min. in staff training to say - hey, we have gluten free bagels (and charge a premium for them), please use a new glove, wax paper, new knife and wipe down the toaster. Please be considerate as they are people who can get really sick. By the way - I know you can't cut all cross contamination and are not liable for it. I know this place is filled with gluten. I'm not asking for a full gold treatment. Maybe it would take 20 sec, more - not even. But a few small measures would make it go down so much easier. I don't want to target certain workers (I only assume from other reviews that they are not paid well or potentially not treated well or not trained or educated about gluten intolerance - I get it, it's a hard job), but some down right get annoyed or don't do it when you ask. Also, given the advertisement, why not add a $20 gluten-free only toaster in the front? I see this as a management problem - in training. Several negative reviews - with the manager responding, but same issues keep coming up??
By the way, a couple of times when I did get it done properly, the gluten free bagels are not bad, and I like the cream cheese here. They also have some healthy smoothies and salads. I like the coffee and a few people have been nice about it way back when....it's the handling of the food, and sometimes bad attitude for someone with dietary restrictions (to a place that promotes it).
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