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| - The massage is great, the staff wonderful, the ambience pleasant and treatment areas quite calming. The problem is administration.
They had issues with so much as accepting the Yelp voucher I purchased from this site, citing that they had stopped accepting Yelp vouchers and had asked Yelp to remove them.
Then, they did not honour the 8-pack of 90 minute massages I successfully purchased on their online store (they use mindbodyonline), merely because I had used SpaFinder gift certificates to fund my account! SpaFinder is a funding method, like Visa, MasterCard or Amex, so it should make no difference to them how I fund my account at mindbodyonline to buy stuff. The fact that I successfully used those funds to buy the 8-pack of 90 minute massages demonstrates it was a valid purchase and there was no limit to the number of vouchers that could be used - else it would not have worked, throwing up a message like, "only one certificate may be redeemed per purchase". This is an arbitrary decision on the part of management to not honour what they had already sold to me!
They offered to only reverse my purchase, not refund those SpaFinder vouchers used to fund the purchase - as such I cannot not use the SpaFinder vouchers elsewhere as they are marked as redeemed, and which leaves my money frozen and effectively lost. The only redemption they offered is one voucher of a value between $10 to $50 per massage that would cost $169.50 each with tax, which given 33 vouchers would require me to spend close to an additional $4,500 beyond the combined voucher values.
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