To their credit, it appears that some of the staff have taken notice of the "rudeness" issue, especially in regards to sweeping up under tables where people are. Having now visited this location weekly for a good two months, an employee finally asked if he could sweep and cracked a joke in reference to it. Good show!
But the kiosk system is still busted half the time (receipts don't print out very often, orders are sometimes slow to process), the women at the front counter look like they'd rather retire and/or die than serve anyone else, and the place still has that scuzzy feeling.
So, no change in score. At least you're trying.