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  • Oh My What an incredible experience!! This business is the blueprint for all!! The story My hubby's birthday was a few days before our trip to Charlotte so I decided that we would celebrate his Birthday with our friends who we were to visit.( It was a surprise) I checked around for several bakeries in the Charlotte area and Suarez Bakery was the leader of the pack.The reviews were great but more importantly Suarez whether good or bad answers its customers on Yelp, "what a thought" genius! My friends live in Denton which is a long way from Charlotte and Suarez Bakery. They provided other alternatives but the reviews weren't as great as Suarez's.So I decided i would steal away from my friends festivities and drive to Charlotte.I called the day before my arrival and they said that I couldn't place a custom order because it was the day before, but that they had plenty of cakes that were made each day and I would just pick out a pre-made one when I arrived. The Encounter I arrived around 12 pm and unfortunately to my dismay they were out of cakes. What was i going to do!!. I explained that I had no other options, I was from out of town and that I discounted other bakeries to come to their bakery.They politely and diplomatically stated they were so sorry that they had no more cakes available and that they would reprimand the person that gave me the bad information. I was crushed!! They offered my friend and I a free pastry for my troubles and promised to call me if they would be making any more cakes. Well I have to say Melissa was amaze balls !!! She called me 15 minutes later ( I told her i would be in the shopping center area visiting the most amazing Hallmark store next door and the most amazing Juice bar in the east coast )and told me they were going to make more cakes and that they would have one for me. What an accommodation!!!!!!!!!!!!! I retrieved my cake a couple of hours later( I shopped and ate at this delightful mall) And picked up my cake. Well the cake was outstanding!!! Moist, delicious and the filling and icing were wonderful. Walk, Run, Drive however you can get there,if you need a cake visit Suarez bakery!!! By the way the free treats were deeeelicious as well, my friend had the brownie ( which I tasted) and I had a slice of the coconut cake both of them I am craving right now and I wish I could get them both shipped to me.But, I guess I will have to wait until I am in Charlotte again. When you open a business you should go to Yelp and check out a few thousand reviews about what to do and what not to do in your business its a tip and class that would be invaluable!!!!!!!! Suarez bakery is a to do !!!!!!!!!!!!!!!!!!! Love them!!!!!!!!!
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