We wanted to adopt a cat. I stopped by on a Saturday, the store was not too busy. An employee was helpful. The cat I was interested in was extremely shy, and it was duly noted on her bio. She explained they do not take them out very often. (Red flag!) They have very small enclosures. She wrapped her in a blanket and led me to the back room where I bonded with her. I explained I would be back with my family the next day. She said she was off the next day. My return was a different experience. No one would help me! The woman who reluctantly agreed to open the cage, did not take her out. I told her about the blanket and she said they did not have any and rolled her eyes at me! What? I asked her how they get her out and she said we just go in and grab her. I tried to no avail. I told her I could not adopt her if I could not get her out. She looked at me like I was annoying her. How sad the animal rescue agency who places the cats there, have no clue as to how they are not promoted! I doubt they ever take them out to be honest. We went to Petsmart where they took the cats out and couldn't have been nicer.