First off they are right in front of the store where people are checking out and other dogs are getting bathed so there is a lot of distractions for you animal, and a very small bench for you to wait so if someone else is already waiting you will have to stand or walk around the store and wait for them to call you into a room and plan on that taking 35-55 minutes. the puppy insurance is OK for the first year but if you don't cancel right away after the that initial 12 months and you happen to take your pet in for the annual one year check up you will be stuck playing around 350.00 to get out of the contract plus whatever else you had done shots ext, which they don't tell you about otherwise i would of never done know it would cost that much for a check up.
Rip off staff at front counter are rude and take calls over waiting customers and don't even acknowledge you standing right in front of them!!
the veterinarians on the other hand are very nice and seam to care for the pets but not after dealing with this place the last year and a half i wont be going back and i DO NOT RECOMMEND THIS PLACE TO ANYONE!!