I went in to this Lowe's after having a horrible experience at Home Depot, I went in the store after shopping online and chatting with a representative. I purchase a washer which I was in stock and was held for me till I could come back later in the day. Lowe's not only had my invoice still in the computer, I was rang out with no problems using a military discount even with the item being on sale ( Home Depot does not let you do this), Had help loading the item in to the truck and off to install at home. I could have had it delivered in a day and the old one hauled away. Every employee who walked by me while shopping in the store asked if I needed help and the appliance employees were great. I now a list of items I will be purchasing in the future from Lowes