Just checked this place out since I recently moved right down the street. They must have heard that people were having a poor experience with regard to service because the guy helping me out was really friendly and talked with me for a bit about the different teas they offer.
I saw that they also offer food/wine tastings on certain nights. The chef who coordinates this was also the barista who took my drink order.
I agree with everyone that says the interior needs some renovation. I like the bright open space but some reading chairs and more wall decoration would certainly spruce the place up! All in all, it's a close, locally owned place that I'll be sure to stop by again when I need to.