Their two star review is not surprising at all.
Good service and fast food is somewhat of an oxymoron, however, this is just unacceptable. I stopped in for lunch today, get away from the office for a few and have a chicken sammy, their spicy chicken sandwich is really good.
1. No greeting or smile from any single staff member.
2. There were a few people in line waiting to be helped, took a few moments, as apparently it takes three employees to read an order ticket and pour a coke.
3. It took almost 10 minutes for my turn in a line of 4 people.
4. Ever single table was a mess and chair all over the place.
5. My food was practically thrown at me, and minus the sauces that I requested.
6. And I am pretty sure he sour puss behind the counter scowled at me as I rolled my eyes in disgust at what was going on.
It's hard to disappoint at a fast food establishment, as I am sure we are all going in with pretty low expectations to begin with, but honestly, just a hello and smile would have made a world of difference here.