I went into get some knobs for my AC. I walked around the store for a few minutes unable to find them. When I asked the gentleman at he counter he insisted they did not sell them. I let him know their website indicated they were in the store. A woman behind he counter overheard me and led us to them. I got the sense the guy was pretty new and the lady seemed like a manger. Three stars for having my parts and eventually helping me get them. I did get the sense everyone in the store wasn't on the same page.