I used to eat at the one in NoSco before having gluten issues. And having seen on the menu several gluten free items, was happy to give the Tempe location a try on a recent visit. I ordered the Lemon Chicken entree. I had water to drink as they didn't serve alcohol and I am not a huge tea or soda drinker. My friend got the wonton appetizers, he enjoyed them. I refrained (the gluten thing). The chicken dish was good but a bit bland, so I asked the server if they had gluten free soy sauce. He went in back and came back several minutes later with some soy sauce in a regular soy sauce container, and said "oh I just put it in a regular container because we don't have any GF containers". My instinct told me not to try it but my tastebuds won out. Within an hour, I was regretting my decision. I was bloated and all the rest of the fun stuff that comes with being "glutened." The next day I contacted the restaurant to give the manager on duty the scoop because I felt that he could use the opportunity to better educate the staff on food restrictions that people face. If a restaurant goes out of their way to state on their menu that certain dishes are gluten free, they need to take that seriously - because people with dietary restrictions have no choice but to take it seriously. Being glutened is no fun. It very well may have been a simple honest mistake or miscommunication between staff so I won't hold it against them.
Anyway, I declined the manager's [Devon] very kind offer for a free meal upon a return because that was not the point of my call. Devon took my critique in stride, was very professional and stated he would definitely talk to the staff. I will definitely give them a second chance since the Manager was so understanding.