We went on Valentine's Day, already expected service to be lacking because it's such a busy evening in the restaurant industry. We had a very inattentive waiter who disappeared for 30 minutes at one point. He didn't remember orders well, he never checked on us once we received our food (nearly 1.5 hours later), didn't clear menus once we'd ordered, never refilled waters, etc. My actual dinner was delicious (tagliatelle bolognese) and well worth $18. My friends had one miss with a drink that was an unusual flavor (queen Charlotte punch?) but their new choices (Dilworth something and Ballantyne) were some of the best cocktails I've had. A manager, Brandon, saw that we weren't thrilled and did a great job at asking what went wrong and trying to redeem the experience. We'll all be back on another night because it seems like a good spot.