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  • WORST EXPERIENCE EVER! we have purchased a total of 7 BMWs from a few different dealerships... This particular incident happened on the 2nd time we purchased a car from BMW toronto. After agreeing to the terms, I had to be in the states on business so I signed everything and told them that I'd pick the car up on a specific date a month later. Once I arrived to pick up the vehicle, I found scuff marks on the bumper that was not there prior (I have the pictures to prove it). The initial response from the manager was "It's a used car, these things happen". This was a shocking response to what was supposed to be a joyous occasion. Not only was the car not in the same shape as it was when I signed for it, they didn't have both keys ready for me. They had one whole month to have the keys ready. They insisted that the other key will arrive to me in the mail. I called them many times for the spare key. Of course, they shunned me off. FOUR months later, the key arrives and it's not programmed to my car. I take it to BMW GrandRiver in Kitchener (BEST DEALERSHIP) and they told me that it was unheard of that they give me a spare key that's not even programmed to my car. After all of this garbage, I found out that they had sold me a car with a broken PISTON! Bmw Grand River found this out for me and was surprised that BMW Toronto sold this car under these conditions as it was incredibly unsafe. I have tried to call the managers of BMW toronto, and of course, they shun me again. 1 year after the purchase of the car I get a phone call from BMW toronto asking how I like my car. I spend 30 mins explaining the issues I have had, and the woman promises to get back to me. No response as usual. We are huge BMW fans but we will never buy anything from this dealership again, and everyone who asks us about our vehicles, we will recommend BMW grandRiver in Kitchener where the staff (sales & service) really go above and beyond. I am still considering pushing a law suit against them for all of this. DO NOT GO TO BMW TORONTO
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